House Rules


  • Ensure that all valuables are kept safe throughout your spa journey. The spa does not take responsibility for any lost or stolen items or damage to personal property.
  • Arrive at least one hour prior to your appointment time so our staff can prepare you for your treatment and enjoy our wellness facilities. Arriving late will lessen treatment time reducing its effectiveness and your satisfaction. Late arrivals will be charged in full.
  • Your health and safety comes first. Please inform your therapist of any medical conditions that needs to be taken into consideration during your spa treatment. Let your therapist know of any skin allergies, if pregnant, and indicate any areas of your body that may require special attention. During your treatment, advise your therapist if you are suffering from any pain or discomfort.
  • Smoking and the consumption of alcohol within the spa is strictly prohibited. Consuming alcohol or caffeinated drinks before or immediately after a treatment is not recommended.
  • I’M Onsen spa accepts cash and all other major credit cards. Hotel guests may charge spa treatments to their room. All prices are quoted in Philippine Peso and are inclusive of 12% VAT and 0.6% local tax.
  • All children below 16 years old will need to be accompanied by an adult during the course of their treatment time in I’M Onsen Spa and use of facilities. All children below 16 years old are not allowed to use the wellness suites.
  • I’M Onsen Spa is a refuge for serenity and calmness. To maintain this atmosphere for all guests and members, we ask that all cell phones and technology devices be turned off or switched to silent mode whilst in our spa. Our detailed wellness suites, steam room, sauna, and onsen regulations are posted in our public areas for strict compliance. I’M Onsen Spa reserves the right to refuse the admission and/or service of guests who violate our house rules.
  • As a courtesy, please avoid taking photos that include other guests without their permission. Use of cameras are strictly prohibited in the changing rooms, onsen, steam room, and sauna.
  • The following items are not permitted at any time: Firearms and explosives, chemical weapons, prohibited drugs, knives, sharp or spiked items, animals and pets.